Shipping Policy

Last updated: September, 2026

Thank you for shopping with MAXIS Labs LLC. This policy explains how we process, ship, and deliver your orders. By placing an order, you agree to the terms below.

Order Processing

Orders are processed within [1–3] business days (Monday through Friday, excluding holidays). Orders placed after [2:00 PM EST] or on weekends and holidays will begin processing the next business day.

During peak seasons, sales, or promotions, processing times may be longer. We'll notify you by email if your order is significantly delayed.

Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout based on your location, order weight, and the shipping method you select.

Delivery estimates begin once your order has shipped, not when it is placed. Estimates are not guaranteed and may be affected by carrier delays, weather, or other factors outside our control.

Domestic Shipping

We currently ship to all [50 U.S. states, including Alaska and Hawaii]. [Shipments to P.O. boxes, APO/FPO addresses, and U.S. territories are sent via USPS and may take additional time.]

International Shipping

[We ship to the following countries: United States of America / We do not currently offer international shipping.]

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient and are not included in the purchase price or shipping cost. Customs processing can add [1–3 weeks] to delivery times. Please check with your local customs office for details.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take up to [24–48 hours] to update after the label is created. You can also view tracking details in your account under Order History.

Shipping Address

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us at maxislabs.help@gmail.com as soon as possible we can update the address only if the order has not yet shipped.

Lost, Stolen, or Damaged Packages

If your tracking shows your package was delivered but you have not received it, please:

1. Check with neighbors, building management, or your mailroom.
2. Allow [24–48 hours], as carriers sometimes mark packages delivered early.
3. Contact the carrier to open an inquiry.

If your package still cannot be located, contact us within [7] days of the marked delivery date and we'll work with you to resolve the issue.

If your order arrives damaged, please email us within [48 hours] of delivery with your order number and photos of the damage and packaging so we can arrange a replacement or refund.

Undeliverable or Returned Shipments

Packages returned to us as undeliverable (due to an incorrect address, refused delivery, or failure to pick up) will be refunded for the item cost only, less original shipping charges [and a restocking fee of $15.00 We can also reship the order at your request for an additional shipping fee.

Multiple Shipments

Items in a single order may ship separately depending on availability or warehouse location. You will not be charged extra shipping for split shipments.

Pre-Orders and Backordered Items

Pre-order and backordered items ship on or around the estimated date listed on the product page. If your order contains both in-stock and pre-order items, [the entire order will ship together once all items are available / in-stock items will ship first].

Questions?

If you have any questions about shipping, contact us at:

MAXIS Labs LLC Email: maxislabs.help@gmail.com
 Phone: (973) 756-7231 Hours: [Monday–Friday, 9 AM–5 PM EST]