Shipping policy

Shipping Policy

Last updated: October 2026

Every MAXIS order ships from our home base in Sparta, New Jersey. Here's how processing, shipping and delivery work.

Processing

Orders placed Monday–Friday ship within 1 business day. Orders placed on weekends or U.S. holidays ship the next business day. During launches and promotions processing can occasionally take a little longer; if your order is significantly delayed, we'll email you.

Shipping options (U.S. only)

Option	Carrier	Delivery after shipping	Cost
Standard	USPS Ground Advantage	2–5 business days	$6.95 · Free on orders of $75 or more
Priority	USPS Priority Mail	1–3 business days	$11.95

Free shipping applies to Standard shipping on orders of $75 or more after discounts and before taxes. Your shipping options and exact cost are shown at checkout before you pay. Delivery times are carrier estimates and aren't guaranteed; weather and carrier delays can affect them.

Where we ship

We ship to all 50 U.S. states, including Alaska and Hawaii, plus P.O. boxes, APO/FPO addresses and U.S. territories, which may take longer. We don't currently ship outside the United States.

Subscriptions

Each Subscribe & Save delivery is a separate order and ships Standard. Free shipping applies when a delivery totals $75 or more; otherwise standard shipping applies. Products in a stack subscription may renew on different schedules, based on each product's supply.

Products not yet available

Products listed with an arrival date can't be ordered until that date. If an order ever ships in more than one package, you're never charged extra for the split.

Tracking

When your order ships, you'll get an email with your tracking number. Tracking can take up to 24 hours to update after the label is created. You can also see tracking in your account under order history.

Shipping address

Please double-check your address at checkout. If you spot a mistake, email maxislabs.help@gmail.com as soon as possible; we can change the address only before the order ships.

Lost, stolen or damaged packages

If tracking shows your package as delivered but you can't find it, check with neighbors or your mailroom and allow 24–48 hours, since carriers sometimes mark packages delivered early. If it still hasn't turned up, contact us within 7 days of the marked delivery date and we'll work with you and the carrier to resolve it.

If your order arrives damaged, email us within 48 hours of delivery with your order number and photos of the product and packaging, and we'll send a replacement or a refund.

Undeliverable or returned packages

Packages returned to us as undeliverable (incorrect address, refused delivery or not picked up) are refunded for the item cost, less the original shipping charge. We can also reship at your request for an additional shipping fee.